Refund and Returns Policy

Last Updated: 9/12/2026

Thank you for shopping with us. We are committed to providing high-quality wool clothing and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Have all original tags and packaging attached.
• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Products that have been worn, washed, altered, or damaged after delivery.
• Clearance, sale, or promotional items unless they arrive damaged or defective.
• Gift cards and personalized products.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need a different size, color, or replacement item, please contact our customer support team. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographs of the issue. We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Initiate a Return

To request a return or exchange, please contact us with:

• Order Number
• Customer Name
• Reason for Return
• Photos (if applicable)

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact our customer support team. We will be happy to assist you.